LaunchNotes Control: Streamline Your Customer Feedback Management
LaunchNotes Control is a Chrome extension developed by LaunchNotes. It is a free program designed to make it simple for teams to collect and organize customer feedback. With LaunchNotes Control, you can easily gather feedback from anywhere on the web and streamline the process of documenting customer insights.
One of the key features of LaunchNotes Control is its interactive feedback recording. Users can effortlessly record customer feedback in two convenient ways: by highlighting relevant text directly on web pages or by typing feedback within the extension. This provides flexibility and ease of use for capturing feedback.
Another useful feature is the ability to capture the source URL. Whenever feedback is submitted through LaunchNotes Control, it automatically includes a link to the source page's URL. This integration with support tools like Intercom and Zendesk ensures that the original ticket URL is linked with the feedback for team reference and follow-up.
LaunchNotes Control also allows users to attribute feedback to specific owners. This helps keep them in the loop throughout the life of the feedback item, from consideration to commitment to release. Users can assign criticality levels to feedback items for more effective filtering and prioritization.
Additionally, LaunchNotes Control enables users to attach feedback to work items, such as announcements, roadmap items, or ideas. This helps to keep feedback organized and connected to relevant projects.
Overall, LaunchNotes Control is a valuable tool for teams looking to elevate their customer feedback management. With its intuitive interface and powerful features, it simplifies the process of gathering feedback and documenting customer insights directly from the web.
